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We accept the following forms of payment.
• PayPal • Credit/Debit Card via telephone – message for details. • Cash on Collection from our Edinburgh Store.
All UK & European orders will be subject to UK VAT where applicable – please message for details. US customers can now enjoy TAX free orders, upto $800, due to the new US Customs DUty Free Limit.
At Freeze Pro Shop we try our very best to get any order you place out the very same day, and will generally continue to ship new orders up to 12 noon.
Unless otherwise stated in the listing postage should follow these rules:
Free Delivery on all UK orders over £99. Low value & smaller items will be dispatched via Royal Mail (1-3 working day average). High value & larger items will be dispatched via DHL (next working day). Saturday delivery is available – please message for details. International Shipping – we happily ship worldwide, please message for a quote.
We will happily exchange/refund items up to 30 days from the date of receipt (or as ebay regulation specifies). We may also be able to accept items back outside this time period. Please message us to discuss any returns and we’ll be happy to help.
Faulty items that are under manufacturer’s warranty can be returned to us and if found to be faulty will be refunded or replaced.
Welcome to Freeze Pro Shop’s eBay store!
We strive to offer the ultimate Ski, Snowboard & Surf service on eBay. If there is anything you need, please don’t hesitate to get in touch and we’ll try our best to help.
The Freeze Fundamentals
We consider ourselves to be very lucky, we work in an industry that we love. Everyone at Freeze is here because of a shared passion for skiing, snowboarding & surfing – and we get to surround ourselves with it everyday. We are never having more fun than when we’re shredding fresh powder, riding through a perfectly shaped park, or tucking into a glassy dawn barrel – and helping other people do the same stokes us in the same way. Our mission is to make sure that when you’re on snow or in the water, you are having as much fun as you possibly can – and to ensure that happens, we have what we call the Freeze Fundamentals…
We ride what we stock.
Whatever level you’re at, your equipment is vital – it may be your first board, it may be one in a long series – either way we have you covered. We’ve always been very proud of the gear we have in the store – everything we have has been chosen based on the quality of the product, and how it performs. If we like it, we stock it – if we don’t think it’s good enough, we won’t have it in the store – simple as that. This way you can be sure that when you shop at Freeze, you are choosing from the very best equipment, selected by experts.
Good service comes as standard
At Freeze we pride ourselves on the service we offer. All of our staff are experienced skiers, snowboarders and surfers who have an in-depth knowledge of our gear, and will be happy to advise you on anything you need to know about your purchase. Since the very beginning, we have treated our customers as friends – many of them have indeed become close friends over the years – and this is an attitude we consider to be very important as we grow. Whether you come into the store, or interact with us online, we want you to have the very best experience, so if there’s anything you ever want to talk to us about, please get in touch.
Every detail is important
It might be the smallest of things but sometimes it’s those that can be the most important. It might be a design element in the shop that shows something in the best light, or just the way you move through the website – we put care and attention into everything we do, and still always find ways we can improve. If there’s something that you think we can do better the let us know – our shop is your shop.
This isn’t just an industry to us, it’s a community
We have a team of local riders that we support as well as international representatives. We grew with the support of the community, and will always look to cherish the roots of the sports that gave us the passion to do what we do.
If you have any queries regarding an order please message us through eBay. We aim to respond to all messages within 24hours (9am-5pm, Mon-Fri).
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